Please arrive 10 minutes before your appointment to allow time to complete a consultation form and for you to relax prior to your treatment. If you are late for an appointment, it may be necessary to reduce the time allocated for your treatment; however the full treatment charge may be levied. We always allow plenty of time for your appointment. Robes can be provided for all face and body treatments. During peak times payment will be required on booking. If you wish to cancel your appointment, please provide 24 hours notice or the treatment may be charged. Refunds are not given on pre-paid courses or gift vouchers.